Privacy policy
Accovey Pty Ltd, ABN 73 694 405 831 (“Accovey”, “we”, “us” or “our”) is committed to protecting the privacy of your personal information in a manner consistent with the objectives and principles of the Privacy Act 1988 (Cth).
This Privacy Policy describes how Accovey collects, holds, uses and discloses personal information.
By using our Service or our website, you agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
In this Privacy Policy, “Accovey”, “we”, “us” or “our” refers to Accovey Pty Ltd and (you) refers to any individual about whom we collect personal information.
1. What information do we collect?
The type of information we collect depends on the services you engage us to provide. The personal information which we may collect and hold about you may include the following:
- Your first, middle and last names.
- Postal, residential or business address.
- Email address.
- Telephone number(s).
- Date of birth.
- Gender.
- Job title.
- Business contact details.
- Current and past roles or titles.
- Any other information that may be required for inclusion and disclosure within the financial reports that we have been engaged to assist in preparing.
2. How we collect your Personnel Information
We collect personnel information in a number of ways, including:
- We may collect personal information from you when you provide it to us through our website, by telephone, email, mobile or web-based applications, when entering into an agreement with us, or when you complete and submit forms, applications, or other documents in the form of ‘Disclosures’ or ‘Working Papers’ that are required for the preparation of a report that we have been engaged to assist with.
- Our website may use cookies or similar technologies to improve functionality and user experience. Types of cookies we may use include essential cookies, analytics cookies, functional cookies, and marketing cookies. You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
- Where reasonable and practicable, we will collect your personal information directly from you. However, in some circumstances, third parties may refer individuals to us and in so doing the third party may provide the individuals’ personal information.
3. Purpose of collection
- We collect and use your personal information for the purpose of providing outsourced financial processing and accounting support services. This includes facilitating effective communication between clients, prospective clients, and Accovey staff.
- Your personal information may also be included in documents that we have been engaged to assist with as part of our engagement, such as assisting in preparing financial reports, accounting working papers, and other related records or filings.
- We may use your information for additional purposes, including conducting data analysis, identifying usage trends, assessing the effectiveness of our promotional activities, and evaluating and improving our services, products, marketing, and overall client experience.
We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.
4. Disclosure of your personnel information
Accovey may disclose your personal information where reasonably necessary to support the provision of our services or related business activities, including to:
- our contracted service providers who assist us in operating our business, such as providers of information technology, data hosting and storage, marketing and communications, and external business advisers;
- our legal advisers, consultants, or other professional advisers engaged by us;
- third parties where disclosure is required to provide you with a particular service;
- third parties where necessary to support the continuity of our business and services;
- law enforcement agencies, regulatory authorities, or government bodies where required or authorised by law;
- our business partners, where you have provided your consent to such disclosure, for the purpose of offering you relevant products, services or promotions, and where you are able to opt out of receiving such communications at any time.
We take reasonable steps to ensure that any third parties to whom we disclose your personal information handle it in accordance with appropriate privacy and security standards and protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Accovey does not sell, rent, or trade your personal information.
5. Transfer of Your Personnel Data and Overseas Disclosure
The nature of our business activities may on occasion require that personal information be disclosed to overseas recipients to provide the services contemplated under the terms of our agreement or prospective agreement. This means your information may be transferred to and maintained outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from your jurisdiction.
This may include disclosure to our contracted service provider in Sri Lanka, who assists us in delivering our services. We may also store and process your personal information through cloud-based systems and third-party service providers. Your information may be processed within your accounting or business software, as well as within our own software applications used to deliver our services. These systems may be hosted on infrastructure controlled by you, us, or our third-party providers.
Due to the nature of cloud computing and internet-based services, these systems may be accessed from various jurisdictions. As a result, it may not always be practicable to determine or limit the specific jurisdiction in which your personal information is accessed, processed, or stored.
By submitting your personal information to Accovey, you consent to the collection, use, storage, and processing of your personal information outside of Australia.
Where personal information is disclosed to overseas recipients, Accovey takes reasonable steps to ensure that such recipients handle the information in a manner consistent with this Privacy Policy. These steps include:
- entering into contractual arrangements that impose obligations regarding the protection and confidentiality of personal information.
- implementing access controls to restrict access to personal information to authorised personnel only; and
- requiring the use of appropriate technical and organisational security measures to safeguard personal information.
Where we disclose personal information transferred, we acknowledge the importance of protecting personal information and we take reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. How is personnel information stored and retained?
We take reasonable steps to protect personal information from misuse, interference, and loss and from unauthorised access, modification or disclosure. Access to personal information is restricted to authorised personnel who are required to handle such information in a confidential manner.
We retain personal information only for as long as it is reasonably necessary to:
- Provide ongoing services to you;
- To the extent it is necessary to comply with our legal obligations;
- Resolve disputes and enforce our legal agreements and policies.
When personal information is no longer required for these purposes, we take reasonable steps necessary to destroy or de-identify the information, unless we are required or authorised by law to retain it.
7. Security of your personnel information
We take reasonable steps to protect your personal information from unauthorised access, misuse, modification, or disclosure. This includes implementing practical technical and organisational safeguards, such as:
- restricting access to authorised personnel only;
- role-based permissions and strong authentication for system access;
- secure transmission of data using encryption protocols;
- storing information on secure servers with regular monitoring and security updates;
- implementing contractual obligations and access controls for offshore staff who access Australian-hosted systems; and
- regular staff training on information security and confidentiality obligations.
While we are committed to maintaining strong security measures, no internet transmission or electronic storage system can be completely secure, and we cannot guarantee absolute security.
8. Access and correction rights:
You have the right to request access to the personal information we hold about you and to request that any information that is inaccurate, incomplete, out-of-date, irrelevant, or misleading be corrected.
To make a request, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before processing your request.
Upon receiving your request, we will take reasonable steps to provide access to your personal information or to correct it where appropriate. We aim to respond within 30 days.
If we refuse your request for access or correction, we will provide you with written reasons and allow you to attach a statement to your record.
9. Data breach notification
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
In the event of a suspected or actual data breach, we will promptly investigate and assess the nature and scope of the incident. This includes considering whether the breach is likely to result in serious harm to any individual.
Where we determine that a data breach is likely to result in serious harm, we will, where appropriate and practicable:
- notify affected individuals as soon as reasonably possible, including information about the nature of the breach and recommended steps they can take to protect themselves; and
- notify relevant regulatory authorities, where required or considered appropriate.
We will also take reasonable steps to contain the breach, minimise any risk of harm, and prevent similar incidents from occurring in the future.
If you believe that your personal information has been affected by a data breach, please contact us using the details provided in this Privacy Policy.
10. Direct Marketing
We may use your personal information to send you marketing communications about our services, industry updates, and relevant business information.
If at any time you do not wish to receive any further direct marketing communication, you may ask us not to send those to you or disclose your information to other organisations for that purpose by using the “unsubscribe” facility in the direct marketing communications we send, or by contacting us directly.
11. Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
12. Complaints
If you have any complaints, or if you seek access to your personal information, you can contact us through:
- e-mail: info@accovey.com.au
The Accovey team will investigate the complaint and work to resolve the concern and respond within a reasonable time.
If the complaint remains unresolved, then you have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Accovey recommends that you check our website (accovey.com.au) regularly to keep up to date with any changes.
Contact US
Accovey Pty Ltd
ABN 73 694 405 831
Sydney
+61 430 289 567
81-83 Campbell Street
Surry Hills NSW 2010
Australia